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Frequently asked questions

The quick answers for what shows up most. Each answer points to the page where the subject is explained in full.

How do I create my account?​

Sign-up is self-service: on the app login screen (https://app.agents2.me), click Create your account, fill in the company and first administrator details and confirm. You receive an e-mail with the link to set your password.

The full step by step is in Account creation.

Do I need an account on the chatt2.me Hub?​

To serve, no. To connect channels — WhatsApp, Instagram and Messenger — yes: channels enter agents2.me through the chatt2.me Hub, and the hub sign-up is free and also self-service, at https://hub.chatt2.me/auth/sign-up.

After creating the hub account, authorize the hub in agents2.me and connect the channel in Connect a channel.

Does agents2.me charge per user?​

No. The workspace is contracted and the team is invited with no per-person licence — add as many agents as you need. Each one receives an access profile that defines what they can see and do; see Team and permissions.

Why can't I send free text?​

Because the provider's 24-hour window has closed. After 24 h with no customer interaction, the channel only accepts an approved template — it is a rule of WhatsApp, Instagram and Messenger, not of agents2.me. Send a template and, when the customer replies, free text works again.

Details in Messages and media and Templates.

How do I see what changed in the product?​

In Product news, with one page per month. Every release goes there with the date, what changed and where to find the resource.

What is whisper mode?​

It is an internal message inside the customer conversation: the team sees it, the customer never does. It is the only way to write when the conversation is in the queue or with another agent — and it stays available even with the provider window closed, because it does not go out to the customer.

There is also private mode, which protects the conversation content from those who do not have the permission to see private messages. Both are in Whisper mode and private mode.

How do I connect an AI assistant (Claude, ChatGPT, Cursor)?​

Through MCP: in your assistant, add a remote server pointing to https://api.agents2.me/mcp and approve access on the agents2.me consent screen. The connection is per user and the assistant answers exactly what your profile allows.

See AI agents (MCP) and Connect a client.

I lost my phone and the MFA backup codes. Now what?​

Contact Soublox support: they can deactivate the user's MFA, in an audited operation. Without the backup codes, there is no recovery through the app itself — that is the price of MFA being mandatory for administrators. See Security.

I didn't find my question​

  • Start with the product guide to understand how the pieces fit together.
  • If it is an error or strange behaviour, use Troubleshooting: there is the diagnosis script by likely cause.
  • If it still does not resolve, contact support with the time, the conversation and the error message at hand.