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September 2026

The month agents2.me stopped being an inbox and became a platform: reports, team management, campaigns and the MCP server with OAuth.

30/09/2026 — Real-time audience and MCP with OAuth​

New: the Inbox started reacting to events without reloading the page, and the AI assistants gained standardized access.

  • Audience by socket: conversations, presence and queues update by themselves for those with permission to see.
  • MCP server with OAuth 2.1 and PKCE: assistants such as Claude, ChatGPT and Cursor started operating the workspace on behalf of a user, with inherited permissions and revocation at any time. See AI agents (MCP).

26/09/2026 — Queue synchronization with the hub​

New: the agents2.me queue and the hub queue started speaking the same language, including when an AI agent serves first.

25/09/2026 — Campaigns with A/B testing​

New: mass sending inside the product, with audience, template and experiment.

  • Campaign as a product object, with a lifecycle and editing rules per state.
  • Creation wizard: audience (CSV or report), approved template, field map and scheduling.
  • Campaign panel with delivery and read.
  • A/B testing for message or time, with a winning criterion and duration. See Campaigns.

24/09/2026 — Contact owner and private mode​

New: explicit responsibility and confidentiality per conversation.

  • Contact owner, transferable individually or in bulk.
  • Private mode: the conversation content, in both directions, is visible only to those with the permission to see private messages. See Whisper and private.

23/09/2026 — Block contacts and CX Score​

New: two ways to protect the operation.

  • Block contacts to stop abusive conversations, with history preserved.
  • CX Score: evaluation of the finished conversation, available when there is an AI session on the hub.

19/09/2026 — Agent table in the queue panel​

New: the panel started showing people, not just queues.

  • Photo and name of the agent, conversations in progress and finished on the day.
  • Average service time, average first-response time and capacity occupancy. See Live queue panel.

18/09/2026 — Standardized notifications​

New: a single pattern of success and error notice across the whole product.

  • Consistent confirmation and error messages, queued and accessible to a screen reader.

17/09/2026 — Self-service sign-up and mandatory MFA​

New: getting into the product became easier and safer at the same time.

  • Create your account on the login screen itself, with validation of tax document, terms and privacy policy.
  • Mandatory MFA for administrators, applied on the server, with 6 backup codes shown only once.
  • Password recovery, invite and reset moved to the same login layout.

17/09/2026 — Language selector and sign-up validation​

New: Portuguese, English and Spanish on all public screens.

  • Language selector at the top of the login screen, applied to login, sign-up, password recovery and invite.
  • Real validation of CPF/CNPJ with a check digit and document label according to the country.

16/09/2026 — Live queue panel​

New: the operation started being looked at, not asked about.

  • Real-time indicators: waiting now, average wait time, online agents, active queues.
  • Average wait time with color bands (green, yellow, red).
  • Table per queue with distribution mode, capacity and average first-response time. See Live queue panel.

15/09/2026 — Report manager and Report Builder​

New: the complete reports area, with organization, sharing and a visual editor.

  • Folders with subfolders and reports, with sharing inherited by the content.
  • Combinable access: specific users, the whole company or the same profile.
  • Report Builder: assembly by drag and drop, with groups, columns, aggregators, filters and automatic preview. See Reports.

14/09/2026 — Mobile notifications, contact panel, scheduled templates and conversation assistant​

New: four resources that changed the routine of whoever serves.

  • Web Push and installable app (PWA): new-message alert even with the tab closed, with an invite to install on first access.
  • Contact conversations panel: reply to a contact's conversations without leaving their record.
  • Scheduled templates: schedule a WhatsApp template from the menu beside Transfer, with a countdown to sending and cancellation from the message menu.
  • Conversation assistant: summary, mood thermometer and reply suggestions through the sparkle icon. See Conversation assistant.

10/09/2026 — Combinable filters and Kanban​

New: the lists gained real filter logic and a board view.

  • Filters with AND, OR or a custom expression, validated before saving.
  • Kanban mode with grouping, sorting and totaling per column.
  • List sharing per user, for everyone or per profile.

09/09/2026 — Whisper mode and the first version of the views​

New: the internal conversation within the customer conversation and the engine of configurable lists.

  • Whisper mode: a message that stays only for the team, including when the conversation is in the queue or with another agent. See Whisper and private.
  • EntityGrid, the engine that allows assembling columns, filters, sorting and Kanban mode on any list screen. See Views.

08/09/2026 — Audit of insecure patterns​

Fix: a security sweep of the product, closing patterns that were acceptable in the prototype and not in production.

  • Insecure patterns removed from the backend, the settings and the deploy.

07/09/2026 — Contact notes and 360° history​

New: context that stays in the right place.

  • Notes on the contact record: objections, preferences, agreements — visible to the team.
  • Rename the contact from the Inbox, correcting the name that came from the channel.
  • 360° history of the contact gathering conversations, messages, media, notes and tags.

04/09/2026 — Finish conversation with an outcome​

New: closing the service started recording the result, not just the time.

  • End of service with an outcome chosen by the agent.
  • Closing time feeding the duration indicators.
  • Reopening of the conversation keeping the history, when the customer returns.